General Questions

1. What is CBTea?

CBTea is a premium tea subscription service that offers curated tea selections and ​mindfulness practices, such as gratitude journaling, to enhance your daily routine.

2. How does the CBTea subscription work?

You choose a subscription tier (Tier 1, Tier 2, or Tier 3), and we deliver a curated selection ​of premium teas along with a gratitude journal to your doorstep each month.

3. Can I customize my tea selection?

Currently, we offer predefined tea selections for each subscription tier. Customization ​options may be introduced in the future based on customer demand.

Subscription Plans

1. What are the different subscription tiers?

• Tier 1: Basic Plan - Premium teas for three days a week and a compact gratitude journal.

• Tier 2: Standard Plan - Daily premium teas and a detailed gratitude journal.

• Tier 3: Enhanced Premium Plan - Daily premium teas, a luxurious gratitude journal, ​custom tea bags, a collectible pen, an exclusive tea mug, and a pen storage system (on ​your first order.

2. What are the benefits of subscribing to CBTea?

Subscribing to CBTea provides you with a regular supply of high-quality teas, mindfulness ​tools like gratitude journals, and exclusive items that enhance relaxation, mindfulness, and ​daily focus.

3. Is there a discount for long-term subscriptions?

Yes, we offer discounts for 12-month subscriptions. Tier 1 and Tier 2 subscriptions receive ​a 5% discount, while Tier 3 subscriptions receive a 10% discount.

Subscription Plans - Continued

4. Can I change my subscription tier?

Yes, you can upgrade or downgrade your subscription tier. Please log into your ​account and adjust your subscription preferences.

5. How do I cancel my subscription?

You can cancel your subscription at any time by logging into your account and ​selecting the cancel option. Be sure to cancel before the next billing cycle to ​avoid being charged.

3. Is there a discount for long-term subscriptions?

Yes, we offer discounts for 12-month subscriptions. Tier 1 and Tier 2 ​subscriptions receive a 5% discount, while Tier 3 subscriptions receive a 10% ​discount.

Payment and Billing

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal ​for your convenience.

2. How does billing work for subscriptions?

Subscriptions are billed monthly or annually, depending on the plan you select. ​Monthly subscriptions are billed on the same date each month, while annual ​subscriptions are billed once per year.

3. Can I update my payment information?

Yes, you can update your payment information by logging into your account and ​selecting the payment settings option.

Customer Support

1. How can I contact customer support?

You can reach our customer support team via email at support@cbtea.uk or ​through our contact form on the website. We aim to respond within 24 hours.

2. How long does it take for my order to arrive?

Domestic orders typically arrive within 5-7 business days. International orders will ​be coming soon.

3. What if my order is delayed or damaged?

If your order is delayed or arrives damaged, please contact our customer service ​team. We will work to resolve the issue promptly, either by sending a ​replacement or offering a refund.

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